Qantas plans new business model as it absorbs AaE into its freight business
AC220 archive stories
Tuesday, 22 January 2013
QANTAS Freight plans to make a decision next month on its new business model in the wake of Australian air Express (AaE) becoming a fully-owned Qantas. business It is also planning to introduce new technology early in 2013.
Other recent developments for Qantas Freight have been the introduction of e-Air Waybills (e-AWB) from several US stations, a change in its Osaka ground handling agent and a change in Qantas Freight’s Sydney head office address.
“AaE is now part of the Qantas Group, and becomes part of Qantas Freight, reporting to me,” explained executive manager Lisa Brock, in a letter to trade customers. “Bringing AaE into Qantas Freight significantly strengthens our offering to customers. We are an independent provider, offering an integrated international-domestic network.
“We directly serve 50 international and 80 domestic destinations, and can reach others through our partner carriers. As an integrated business we will also holistically manage network capacity.”
Brock said the carrier would not make any changes to Qantas Freight/AaE before the end of the year.
“In the first quarter of 2013 we will conduct a review of our product range with customer input being sought to identify new opportunities. We are still working to determine the details of how the newly-combined business will operate but anticipate that the new business model will be decided in January 2013.”
Investment in infrastructure and technology would continue, she said.
“We launched a real-time track and trace iPhone app in October and are currently rolling out eAWB, eFreight and Express Check self-service kiosks. We anticipate that these new technologies will be made available to all customers in 2013, as part of the newly expanded Qantas Freight.”
On November 26, Qantas began using eAWB for all shipments originating from Los Angeles, New York and Chicago.
“Customers in Los Angeles, New York and Chicago will continue to submit a paper air waybill with their shipment,” explained Ben Andrew, manager national freight sales USA for Qantas Freight. “The paper air waybill will, however, no longer travel on board the aircraft with the shipment.”
This means that agents in Australia will no longer receive a copy of the air waybill with any Qantas Freight shipment originating in Los Angeles, New York or Chicago.
“The move toward a paper-free supply chain is an important initiative for the industry as a whole,” Andrew noted. “Qantas Freight is well advanced in meeting IATA’s published target of 100 per cent of shipments moving under an eAWB by the end of 2014.”
In Osaka, Japan Airlines will take over Qantas Freight’s ground handling arrangements from December 12, replacing CKTS.
“In addition to already supporting our Jetstar (JQ) operations, Japan Airlines will become our sole service provider in Osaka, ensuring improved transhipping and connections throughout our 3K and JQ networks,” said Margaret Lee, regional freight manager Asia.
At home base, the Qantas Freight headquarters address in Sydney has changed to C Wing, Level 6, 10 Bourke Road, Mascot. All other contact details remain unchanged.
Qantas plans new business model as it absorbs AaE into its freight business
AC220 archive stories
Tuesday, 22 January 2013
QANTAS Freight plans to make a decision next month on its new business model in the wake of Australian air Express (AaE) becoming a fully-owned Qantas. business It is also planning to introduce new technology early in 2013.
Other recent developments for Qantas Freight have been the introduction of e-Air Waybills (e-AWB) from several US stations, a change in its Osaka ground handling agent and a change in Qantas Freight’s Sydney head office address.
“AaE is now part of the Qantas Group, and becomes part of Qantas Freight, reporting to me,” explained executive manager Lisa Brock, in a letter to trade customers. “Bringing AaE into Qantas Freight significantly strengthens our offering to customers. We are an independent provider, offering an integrated international-domestic network.
“We directly serve 50 international and 80 domestic destinations, and can reach others through our partner carriers. As an integrated business we will also holistically manage network capacity.”
Brock said the carrier would not make any changes to Qantas Freight/AaE before the end of the year.
“In the first quarter of 2013 we will conduct a review of our product range with customer input being sought to identify new opportunities. We are still working to determine the details of how the newly-combined business will operate but anticipate that the new business model will be decided in January 2013.”
Investment in infrastructure and technology would continue, she said.
“We launched a real-time track and trace iPhone app in October and are currently rolling out eAWB, eFreight and Express Check self-service kiosks. We anticipate that these new technologies will be made available to all customers in 2013, as part of the newly expanded Qantas Freight.”
On November 26, Qantas began using eAWB for all shipments originating from Los Angeles, New York and Chicago.
“Customers in Los Angeles, New York and Chicago will continue to submit a paper air waybill with their shipment,” explained Ben Andrew, manager national freight sales USA for Qantas Freight. “The paper air waybill will, however, no longer travel on board the aircraft with the shipment.”
This means that agents in Australia will no longer receive a copy of the air waybill with any Qantas Freight shipment originating in Los Angeles, New York or Chicago.
“The move toward a paper-free supply chain is an important initiative for the industry as a whole,” Andrew noted. “Qantas Freight is well advanced in meeting IATA’s published target of 100 per cent of shipments moving under an eAWB by the end of 2014.”
In Osaka, Japan Airlines will take over Qantas Freight’s ground handling arrangements from December 12, replacing CKTS.
“In addition to already supporting our Jetstar (JQ) operations, Japan Airlines will become our sole service provider in Osaka, ensuring improved transhipping and connections throughout our 3K and JQ networks,” said Margaret Lee, regional freight manager Asia.
At home base, the Qantas Freight headquarters address in Sydney has changed to C Wing, Level 6, 10 Bourke Road, Mascot. All other contact details remain unchanged.
