Cargo 2000’s membership classification analysis shows continued improvements to the quality of air cargo services.
Launched in 2012, Cargo 2000’s Membership Classification process aims to recognise the achievements and commitments of members compared to the previous year and to encourage all members to strive for higher standards of service for their customers.
Members are assessed on results and activities in three key areas: Performance and integrity; process and degree of implementation and contribution to the C2K community. These three main elements are weighted with the highest value placed on contribution to the C2K community.
In 2013, the number of members achieving the highest status - platinum - increased to nine, with Air France Cargo and Delta Air Lines both moving up from the Gold level. In the Gold category, Cargo 2000 has listed 14 members. Four members achieved an improvement over 2012 and moved up to the Gold level: Korean Air Cargo, Martinair, Cargomind and Panalpina.
Iberia improved from member to Silver, joining SAS. The member category includes all remaining C2K partners.
Mattijs ten Brink, chairman of Cargo 2000, said: “In the challenging economic conditions facing the air cargo industry, it would have been easy for companies to take their eye off their quality commitments, but in fact the opposite has been true. In 2012, Cargo 2000 members measured an average of 1.25 million shipments a month to our quality standards, a three per cent increase over 2011 and performance levels remained stable throughout the year. Currently, our membership classification only takes into consideration airline and forwarding members but we are hopeful of extending this to a broader cross section of our membership before the next round of analysis.”
Cargo 2000 to expand classification coverage
AirCargo Archive Stories #222
Tuesday, 09 April 2013
Cargo 2000’s membership classification analysis shows continued improvements to the quality of air cargo services.
Launched in 2012, Cargo 2000’s Membership Classification process aims to recognise the achievements and commitments of members compared to the previous year and to encourage all members to strive for higher standards of service for their customers.
Members are assessed on results and activities in three key areas: Performance and integrity; process and degree of implementation and contribution to the C2K community. These three main elements are weighted with the highest value placed on contribution to the C2K community.
In 2013, the number of members achieving the highest status - platinum - increased to nine, with Air France Cargo and Delta Air Lines both moving up from the Gold level. In the Gold category, Cargo 2000 has listed 14 members. Four members achieved an improvement over 2012 and moved up to the Gold level: Korean Air Cargo, Martinair, Cargomind and Panalpina.
Iberia improved from member to Silver, joining SAS. The member category includes all remaining C2K partners.
Mattijs ten Brink, chairman of Cargo 2000, said: “In the challenging economic conditions facing the air cargo industry, it would have been easy for companies to take their eye off their quality commitments, but in fact the opposite has been true. In 2012, Cargo 2000 members measured an average of 1.25 million shipments a month to our quality standards, a three per cent increase over 2011 and performance levels remained stable throughout the year. Currently, our membership classification only takes into consideration airline and forwarding members but we are hopeful of extending this to a broader cross section of our membership before the next round of analysis.”
