AirBridgeCargo Airlines (ABC) has established a 24x7 Control Tower (CT) operation to monitor consignments of special cargo and to proactively respond to service disruptions.

Managed by a team of fully-trained supply chain specialists and based in Moscow, the Control Tower provides real-time, round-the-clock monitoring of all cargo movements across the carrier’s international network, from booking to final customer delivery.

The team is responsible for identifying and resolving any potential disruption to planned shipment deliveries that can result from a diverse range of circumstances.

 

These include schedule disruption, documentation issues and the influence of bad weather conditions.

 

With its main focus on special cargo the team has been created to ensure the airline meets its quality and service priorities for time and temperature-sensitive products, live animals, off-size and heavy cargo, e-commerce shipments and other commodities requiring extra attention.

 

The Tower is accessed via telephone, Skype or e-mail and serves as a prime contact for niche product deliveries.

 

One of the first troubleshooting operations was to find alternative capacity to maintain the delivery timescale of a special cargo shipment from Asia to Europe after bad weather conditions disrupted expected flight departures from the region.