SRI LANKAN MOVES TO 24/7 CUSTOMER SUPPORT
- Latest News
- Friday, 14 July 2006
The carrier says the move means it’s staying ahead of the ‘time critical’ needs of its customers.
“Keeping our Customer Support Centre open 24 hours a day, seven days a week, will allow our customers who operate on short lead times to get a head start – regardless of which airline is carrying the cargo,” said Nalin Rodrigo, SriLankan’s head of cargo.
The carrier currently handles the cargo of more than 30 customer airlines, in addition to operating its own regional freighter service.
It claims the regional freighter service, coupled with the carrier’s scheduled services, is making Colombo the most efficient gateway to the large South Indian market.
Strategically located mid-way between Europe, the Middle East and Asia-Pacific, it moves more than 150,000 tonnes of cargo a year - with further growth expected.
“It is critical that we enhance the overall service level to stay competitive and offer the value our customer are looking for,” said Rodrigo.
Key Sri Lankan industries like the apparel and textile industry and the fresh food business which includes fresh seafood, already depend heavily on air freight services.
SriLankan Cargo, which operates an Airbus fleet of A-320, A-330, A-340 and two dedicated Antonov AN12Fs, says it has greatly expanded its operations as it rapidly expands its fleet, frequencies and the number of destinations, covering a network of 48 destinations in 28 countries.
Another cargo warehouse is now under construction in Colombo, which will increase annual handling capacity to 300,000 tonnes.
* SriLankan’s partners can now call 019 733 3222 to retrieve details of their cargo movement through the Colombo hub or advise the cargo office on any other specific need.
