US air traveller complaints jumped 34 per cent last year, hitting their highest level since 2000.
The top ranked frustration was problem flights including cancellations and delays, a ranking unchanged in 16 years.
The annual airline ranking report by Headley and Brent Bowen uses publicly-available information from the US Department of Transportation to rate the airlines for on-time performance, baggage handling, bumping passengers because of oversold flights and complaints filed with the government.
Headley and Bowen named Virgin America the nation's winner followed by JetBlue Airways and Delta Air Lines.
Hawaiian was fourth and Virgin America's new owner Alaskan was fifth.
US air traveller complaints jumped 34 per cent last year, hitting their highest level since 2000.
The top ranked frustration was problem flights including cancellations and delays, a ranking unchanged in 16 years.
The annual airline ranking report by Headley and Brent Bowen uses publicly-available information from the US Department of Transportation to rate the airlines for on-time performance, baggage handling, bumping passengers because of oversold flights and complaints filed with the government.
Headley and Bowen named Virgin America the nation's winner followed by JetBlue Airways and Delta Air Lines.
Hawaiian was fourth and Virgin America's new owner Alaskan was fifth.
