Qantas quickly fixes app 'glitch'

BTN News
Thursday, 02 May 2024

In Australia, Qantas Airways appears to have acted quickly to fix a feared security breach with its app. 


Some Qantas customers told media they thought their personal details were made public on Wednesday May 1 on the airline's app. 
Some claimed they had viewed strangers’ account details.

One, Clare Gemmell of Sydney, said when she logged in, she saw a message saying "Hi Ben”. The app told her Ben had more than 250,000 points and had an upcoming international flight, she said.

The app appeared to revert to normal soon afterwards and Qantas said there was no indication of a cyber security incident.
It said customers would not have been able to transfer or use other frequent flyers' points and it was not aware of any customers travelling with incorrect boarding passes.

“We sincerely apologise to customers impacted by the issue with the Qantas app this morning, which has now been resolved,” the carrier said.

“Current investigations indicate it was caused by a technology issue and may have been related to recent system changes.

“The issue was isolated to the Qantas app, with some frequent flyers able to see the travel information of other customers, including name, upcoming flight details, points balance and status. 

"No further personal or financial information was shared and customers would not have been able to transfer or use the Qantas Points of other frequent flyers.”

Qantas quickly fixes app 'glitch'

BTN News
Thursday, 02 May 2024

In Australia, Qantas Airways appears to have acted quickly to fix a feared security breach with its app. 


Some Qantas customers told media they thought their personal details were made public on Wednesday May 1 on the airline's app. 
Some claimed they had viewed strangers’ account details.

One, Clare Gemmell of Sydney, said when she logged in, she saw a message saying "Hi Ben”. The app told her Ben had more than 250,000 points and had an upcoming international flight, she said.

The app appeared to revert to normal soon afterwards and Qantas said there was no indication of a cyber security incident.
It said customers would not have been able to transfer or use other frequent flyers' points and it was not aware of any customers travelling with incorrect boarding passes.

“We sincerely apologise to customers impacted by the issue with the Qantas app this morning, which has now been resolved,” the carrier said.

“Current investigations indicate it was caused by a technology issue and may have been related to recent system changes.

“The issue was isolated to the Qantas app, with some frequent flyers able to see the travel information of other customers, including name, upcoming flight details, points balance and status. 

"No further personal or financial information was shared and customers would not have been able to transfer or use the Qantas Points of other frequent flyers.”