Another US airline screws up customer service

BTN News
Friday, 05 May 2017
In the latest of a growing line of US carrier/passenger complaints, two parents claim they were kicked off a Delta Airlines flight and told they faced prison after they refused to give up their infant son's seat.
Film footage taken on board the flight and posted on YouTube shows Brian Schear arguing with officials before he is asked to take his family off the flight.
 
In the video he tells an airline employee: "You're saying you're gonna give that away to someone else when I paid for that seat? That's not right."
 
Staff told him they needed the seat because the flight was overbooked.
 
Schear said: "They oversold the flight and asked us to give up a seat we purchased for my older son that my younger son was sitting in."
Phone hit too
In another case, a Delta employee allegedly slapped a phone out of a 13-year-old boy's hand when he filmed passengers' reaction to flight delay announcements.
 
His family claim Matthew Boggan began to record passengers' reactions to the announcement that the flight would be delayed, when the phone was hit out of his hand.
 
His family says his video has been released in light of recent confrontations between airline staff and passengers widely reported in the media.

Another US airline screws up customer service

BTN News
Friday, 05 May 2017
In the latest of a growing line of US carrier/passenger complaints, two parents claim they were kicked off a Delta Airlines flight and told they faced prison after they refused to give up their infant son's seat.
Film footage taken on board the flight and posted on YouTube shows Brian Schear arguing with officials before he is asked to take his family off the flight.
 
In the video he tells an airline employee: "You're saying you're gonna give that away to someone else when I paid for that seat? That's not right."
 
Staff told him they needed the seat because the flight was overbooked.
 
Schear said: "They oversold the flight and asked us to give up a seat we purchased for my older son that my younger son was sitting in."
Phone hit too
In another case, a Delta employee allegedly slapped a phone out of a 13-year-old boy's hand when he filmed passengers' reaction to flight delay announcements.
 
His family claim Matthew Boggan began to record passengers' reactions to the announcement that the flight would be delayed, when the phone was hit out of his hand.
 
His family says his video has been released in light of recent confrontations between airline staff and passengers widely reported in the media.