Travel IT company Travelport has launched Trip Assist, a new mobile product for agencies.

The new product enables travel agencies to meet the expectations of today’s mobile-first customer.

It is projected that in 2017, 50 per cent of global mobile travel sales will originate in Asia Pacific. 

 

This is expected to grow, especially in markets like China where they are expected to account for nearly 75 per cent of on-line bookings by 2020.

 

Travelport is showcasing the Trip Assist technology in Sydney, Australia this week at its annual APAC customer conference event, Travelport Live.

 It has already been launched in the EMEA region, with launch customer XL Travel in South Africa.

 

Trip Assist will help travel agencies by providing advanced mobile travel capabilities such as flexible itinerary management, real-time communications and 'day of travel' assistance.

 

With high internet and mobile penetration, travellers in APAC expect faster and easier access to travel. In the past five years, mobile travel sales have seen double digit growth in markets like South Korea (58.7 per cent), Australia (52.2 per cent) and China (49.9 per cent).       

     

Trip Assist provides, personal digital travel concierge service, smart itinerary management, day of travel assistance, push-notification reminders, real-time alerts  and the ability to call an agent from within the app.

 

Commenting on the launch of Trip Assist in APAC, Fergal Kelly, cco of Travelport Digital said: “ Customer engagement via mobile is now critical for agencies of all sizes and we believe that the business travel industry and business travellers are not yet well-served."