ACI kicks off annual summit in Poland 

MICE News
Thursday, 15 September 2022
Airports Council International (ACI) World has kicked off its annual Customer Experience Global Summit in Krakow, Poland with the theme 'Re/humanising the airport experience'.

 

Delegates were welcomed by ACI World director general Luis Felipe de Oliveira, host and president of the Board of Krakow Airport Radosław Włoszek, as well as the Polish minister of Infrastructure Andrzej Adamczyk.

De Oliveira spoke on the interconnectedness of customer experience within the airport complex, how the pandemic has affected consumer behaviour and the importance of effective management tools: 

“While the pandemic has had the effect of accelerating the digitalisation and implementation of touchless processes within airports, great customer and employee experience depends on the human factor, “ said de Oliveria. "Evolving customer experience excellence is the outcome of the work of many different stakeholders and technologies deployed within the airport complex. This truly highlights the importance of resources that can help airports retain and strengthen their competitive advantage."

ACI kicks off annual summit in Poland 

MICE News
Thursday, 15 September 2022
Airports Council International (ACI) World has kicked off its annual Customer Experience Global Summit in Krakow, Poland with the theme 'Re/humanising the airport experience'.

 

Delegates were welcomed by ACI World director general Luis Felipe de Oliveira, host and president of the Board of Krakow Airport Radosław Włoszek, as well as the Polish minister of Infrastructure Andrzej Adamczyk.

De Oliveira spoke on the interconnectedness of customer experience within the airport complex, how the pandemic has affected consumer behaviour and the importance of effective management tools: 

“While the pandemic has had the effect of accelerating the digitalisation and implementation of touchless processes within airports, great customer and employee experience depends on the human factor, “ said de Oliveria. "Evolving customer experience excellence is the outcome of the work of many different stakeholders and technologies deployed within the airport complex. This truly highlights the importance of resources that can help airports retain and strengthen their competitive advantage."